Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

For hygiene, safety, and product integrity reasons, opened or used skincare products, body care products, personal care items, beauty devices, and accessories cannot be returned unless the item is faulty, damaged, or incorrectly supplied.

To start a return, please contact us at support@fhos.asia with your order number, the item you would like to return, and the reason for return.

If your return request is accepted, we will provide instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the return is due to a faulty, damaged, or incorrect item.

You can always contact us for any return questions at support@fhos.asia.

Damages, Faulty Items or Incorrect Orders

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

To help us evaluate the issue, please provide your order number, a description of the problem, and clear photos or videos of the item and packaging where applicable.

Once reviewed, we will arrange the most suitable solution, which may include a replacement, exchange, repair assessment, store credit, or refund, depending on the situation.

Exceptions / non-returnable items

Certain items cannot be returned or refunded for hygiene, safety, service, promotional, or product integrity reasons. These include:

• Opened or used skincare, body care, personal care products, FHOS LED devices, or accessories
• Treatment services that have already been redeemed or completed
• Complimentary gifts, samples, promotional items, or complimentary services
• Gift cards, sale items, clearance items, or final-sale items
• FHOS Reward Program packages, including all FHOS membership and tier programs.

FHOS Reward Program, reward points, and assoicated membership entitlements are not redeemable for cash and cannot be refunded once issued, except where required by applicable law.

Exchanges

We may offer an exchange if the item is faulty, damaged, incorrect, or approved for return under our return conditions.

Exchanges are subject to product availability. If the same item is unavailable, we may offer a suitable alternative, store credit, or refund where applicable.

 

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please note that it may take some time for your bank, credit card provider, or payment provider to process and post the refund.

Shipping fees are non-refundable unless the return is due to a faulty, damaged, or incorrect item.

FHOS Asia reserves the right to refuse a refund if the returned item does not meet the return conditions stated above.