FHOS Device Warranty Policy

At FHOS Asia, we are committed to providing quality home-use beauty devices and reliable after-sales support. This Device Warranty Policy applies to eligible FHOS home LED devices purchased from FHOS Asia.

Warranty Coverage

FHOS home LED devices may be covered by a limited product warranty against eligible manufacturing faults or defects under normal use.

This warranty applies to eligible FHOS LED devices, including:

FHOS LED Mask
FHOS LED Belt
Other FHOS home-use LED devices purchased directly from FHOS Asia, where applicable

Warranty coverage only applies to the device itself and does not apply to skincare products, body care products, treatment services, complimentary gifts, samples, promotional items, or consumable accessories unless otherwise stated.

Warranty Period

The warranty period 1 year starts from the original purchase date stated on your order confirmation, receipt, or proof of purchase.

To keep your product record and support service active, customers are encouraged to register their FHOS device warranty after purchase through our Warranty Registration page.

Warranty registration does not replace the need for a valid proof of purchase.

What Is Covered

This warranty may cover manufacturing faults or defects that occur under normal use, such as:

Device power failure
Charging or battery-related faults not caused by misuse
LED light malfunction
Control button or function failure
Internal device defects confirmed after assessment

All warranty claims are subject to inspection and approval by FHOS Asia.

What Is Not Covered

This warranty does not cover damage or faults caused by:

Misuse, incorrect use, or failure to follow product instructions
Accidental damage, dropping, impact, or external force
Water damage or exposure to excessive moisture
Unauthorised repair, modification, or tampering
Improper charging, use of unsuitable charging accessories, or power supply issues
Improper storage, heat exposure, or poor maintenance
Normal wear and tear
Cosmetic damage that does not affect device function
Loss, theft, or damage after delivery
Products purchased from unauthorised sellers or third-party resellers

How to Submit a Warranty Claim

To submit a warranty claim, please contact us at support@fhos.asia with the following information:

Your full name
Order number or proof of purchase
Product name
Purchase date
Warranty registration details, if available
A description of the issue
Clear photos or videos showing the problem
Device serial number, if applicable

We may request additional information, product inspection, or return of the device before confirming whether the issue is covered under warranty.

Assessment, Repair or Replacement

Once your claim has been reviewed, FHOS Asia will determine the most suitable solution based on the issue and warranty coverage.

Depending on the assessment, we may offer:

Troubleshooting support
Repair assessment
Replacement of the same device or equivalent device
Other suitable after-sales solution at FHOS Asia’s discretion

Replacement products do not restart a new warranty period unless otherwise required by applicable law. The original purchase date will continue to apply.

Return Shipping for Warranty Claims

Customers may be responsible for shipping or delivery costs related to warranty inspection or product return, unless the issue is confirmed to be a covered manufacturing fault or otherwise required by applicable law.

Please do not send any device back to us without contacting FHOS Asia first. Items returned without prior approval may not be accepted.

Warranty Registration

Customers who purchase FHOS home LED devices are encouraged to register their device warranty online after purchase.

Registering your warranty helps us keep your product record, purchase details, and support service information active. However, warranty coverage remains subject to this Device Warranty Policy, proof of purchase, and assessment by FHOS Asia.